Privacy Policy

Effective Date: January 1st, 2025

Ello Entertainment (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website https://elloentertainment.com (the “Website”) or communicate with us through A2P messaging services (including SMS and other direct messages).

By accessing or using the Website or opting in to receive messages from us, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Website and messaging programs.

1. Information We Collect

We may collect the following categories of information:

• Identifying and Contact Information: Name, email address, phone number, mailing address, or other identifiers you provide when contacting us, booking services, or subscribing to communications.
• Opt-In Consent Data: Date/time and method of your opt-in, keywords used to join (e.g., “JOIN,” “YES”), and the specific phone number or channel you authorize for messaging.
• Message Interaction Data: Responses to messages, clicks on links, delivery confirmations, and related transactional or operational details.
• Usage and Technical Data: Information collected automatically through cookies or analytics tools, such as IP address, browser type, device ID, pages visited, and time spent on the Website.

2. How We Use Your Information

• Send messages or updates you have opted in to receive (including informational, promotional, and transactional messages).
• Manage and administer our messaging programs.
• Provide customer service and respond to inquiries.
• Personalize or tailor communications and Website experiences.
• Analyze usage patterns, perform research, and improve our Website and services.
• Fulfill legal, regulatory, or compliance obligations.

3. Cookies and Analytics

Our Website uses cookies and similar technologies to enhance your experience. Cookies may be used for:

• Recognizing you when you return to our Website.
• Storing preferences and tracking performance.
• Analyzing Website traffic and ad interactions.
• Testing new features or content.

You may disable cookies through your browser settings, though doing so may limit Website functionality.

We also use Google Analytics to collect aggregated usage data. To opt out, visit https://tools.google.com/dlpage/gaoptout.

4. Sharing Your Information

We do not sell or rent your personal information or mobile number to third parties for their marketing purposes. We may share your information only with:

• Service providers assisting in Website operation, analytics, or messaging (under strict confidentiality agreements).
• Legal authorities if required by law or to protect our rights, safety, or property.
• Successor entities in the event of a merger, acquisition, or asset transfer (you will be notified if applicable).

5. Opt-Out and Your Rights

You may opt out of SMS or A2P messages at any time by replying STOP to any message received. Message and data rates may apply.

You may also request access to, correction of, or deletion of your data by contacting us using the details below (subject to legal retention requirements).

6. Data Security and Retention

We use reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. While no online system is completely secure, we strive to safeguard your information to the best of our ability.

We retain your data only as long as necessary for the purposes outlined above or as required by law, after which it is securely deleted or anonymized.

7. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal data, please contact us and we will promptly delete it.

8. International Data Transfers

If you access our Website or services from outside the United States, your data may be processed in other jurisdictions where privacy laws may differ. By using our Website or messaging programs, you consent to such transfers.

9. Third-Party Websites

Our Website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of those third-party sites. You should review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or our business practices. Any updates will be posted here with a revised “Effective Date.” Please review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our messaging practices, please contact: